Apiary-backed Connect makes two acquisitions

Leading cloud communications specialist Connect has announced the simultaneous acquisition of Pivotal Data and illation, two South African providers of enterprise communication, customer experience (CX) and cloud contact centre solutions (CCaaS). The acquisitions deepen Connect’s capabilities with the leading CCaaS partners, whilst also expanding its global footprint into the South African market.

“The transaction offers clear strategic benefits to all parties.”

Adam Young, CEO, Connect.

Pivotal and illation will operate under the Connect SA brand and continue to deliver high-quality CCaaS, CX and unified communications solutions locally whilst also supporting Connect’s global customer base to accelerate their digital transformation initiatives.

Connect CEO Adam Young, said “The transaction offers clear strategic benefits to all parties. Pivotal Data and illation are both experts in the enterprise communication and CX spaces, delivering highly effective solutions for local and international businesses. With Connect’s global network and vendor agnostic approach, we can offer the skills and solutions that Pivotal Data and illation bring to our existing customer base.”

“We are delighted to support Connect through this double acquisition,” said Thomas Alldred, Investment Director at Apiary Capital. “Both Pivotal Data and illation are highly respected in South Africa and will bolster Connect’s broader offering with deeper experience and expertise.”